Clovis Auto Repair

Thanks for coming in for your smog inspection, we appreciate the opportunity. If there’s anything we could have done better, we’re always working to improve. Otherwise, we’ll be here when you’re due again.

Hi Anne, we appreciate you coming in and we’re sorry the experience felt frustrating. When you stopped by, we checked the vehicle before running a smog inspection and found that the emissions monitors were still not set. In that situation, the vehicle isn’t ready to be tested yet and would automatically fail, so we try to save our customers time and money by verifying that first. We understand you were told differently elsewhere, which can definitely be confusing. Our goal is always to give accurate information based on what the vehicle is reporting at that moment. For anyone who’s not familiar, emissions monitors have to complete specific drive cycles before a vehicle can pass smog. We’ve put together a quick guide on how that works and how to get them ready on our website. You can find it under "Smog Check" and "Smog Monitors" We would have been happy to help guide you through that or look into why they weren’t setting. If you’d like, you’re always welcome to reach back out and we can help you get it resolved.

Hey Ronnie, thanks for your review. We would like to clarify that you brought your vehicle in after replacing the engine and lots of other parts and it would not start. We found that the engine was very difficult to turn over and with your authorization we disconnected the engine from the torque converter and determined that the engine was likely installed correctly and possibly caused transmission damage in the process. You wanted us to give you paperwork that your used engine was bad so you could get your money back for it and we could not tell you that without completely removing it. We advised you that we were not interested in continuing inspection or repairs due to the poor work that had been done and the likelihood of transmission damage which would make cost effective repairs very unlikely. I will also point out that you wanted to pay us more money to diagnose the computer communication problem after you replaced the computer in the vehicle which we again declined to go further due to the work and damage that was done to the vehicle prior to us receiving it.

Adam, we really do appreciate your review as well as your continued business. I apologize that you weren't pleased with the outcome of this visit. We are very up front in our pricing and did stick to the estimated price you were given earlier this week when we inspected your vehicle. It is no secret in this industry that we make money on parts. Any business has to maintain a profit in order to stay in business(unless you are involved in government) and parts markup is part of how we do that. Ernie did try to explain to you that there are many costs to operating a business that require us to mark up parts for more than we paid for them, you paraphrased all of this explanation into "we have to pay the bill somehow". $450 is less than our cost on the part we replaced on your vehicle, it is also significantly less than the dealer or anyone else installing the part would charge you if they were installing it. Our price on the part does include our 3 year 36k mile warranty which is better than what most Jeep dealers would offer and far longer than an over the counter parts purchase. I do agree with advising others to research carefully before choosing any shop. We are not the cheapest in the area and we are not the most expensive, but we do stand behind our work and we are never dishonest with our customers. Thanks again for your review Adam, we do hope you will give us another shot.